How to Use your Upgraded Roadside Assistance:

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https://airtable.com/appW25r60HxLYzvvr/pagOIN8X8iR8KwqHT/form

 

We've implemented a Roadside Relief Refund program to allow you to use any means necessary to solve your roadside issues and submit any towing-related charges for reimbursement. In the event your motorcycle needs to be towed, you'll be able to use any means necessary to resolve the issue and get you and your bike to a place of safety!

 

Here’s what’s changed:

 

Use ANY provider you want – no more waiting for “approved providers.” Get help from whoever is closest, available, willing, and reliable! You are in control of who transports your scooter - how, when and where!

 

Use ANY solution you want – a private towing company, a rented truck, or a borrowed trailer all qualify for reimbursement. You can even call another VCOA member, and we'll cover their dinner or mileage if that is the solution.

 

Easily submit for reimbursement online - keep your receipt and submit in just a few clicks. Quick, simple, stress-free, and no red tape or qualifications!

 

Quick reimbursement - we understand you and your claim better than any call center. We'll be "in charge" of your satisfaction and pay your claim quickly by check!

 

VCOA member with standard coverage qualify for $100 in reimbursement for a maximum of two towing events per year regardless of what method you use! (The previous program allowed 25 miles of coverage)

 

Upgraded Basic 100 (now called 'Enhanced') and Platinum Roadside members are entitled to two tows per year for a maximum of $250 per tow. (The previous coverage provided for 100 miles of towing.)

 

Members with upgraded Platinum which includes Tire Hazard Protection remains unchanged with $250 reimbursement for two tires per year.

 

We'll reimburse for towing any bike you own, anywhere for any reason by any means necessary! You control all the variables.

 

These changes eliminate the red tape and focus on getting you off the road by any means necessary with a minimum of out of pocket expense. We're confident the new Roadside Relief Refund will have similar results for our members!

 

We are excited to share these changes with you. More information, including the reimbursement claim form, is available online at vcoa.moaroadside.com/coverages . If you have questions, complete the contact form online with any changes that are necessary and we'll be happy to help.

 

Our goal is simple - better coverage, better service, a better roadside assistance solution to help you RIDE INSPIRED!

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Please contact membership@vespaclubofamerica.com if you have any further questions.